Terms and Conditions

The pictures on the website and order form are for illustration purposes only. Each item is tailor made to your requirements and is crafted by hand and therefore will always be unique to every customer.

 

Fine Silver

All jewellery keepsake items are made from Fine Silver which is 99.9% pure silver. This type of silver is delicate and prone to scratching and we recommend you remove your jewellery when bathing, showering and doing manual work such as housework.

If you order a piece of silver jewellery, an email will be sent to you for you to approve the piece before it is finalised so that any amendments can be made.

All individual pieces are handmade; as a result shapes and sizes can vary. All of our pieces are put through a careful and delicate finishing and polishing process, to achieve a beautiful finish, but one that is never going to be flawless. Very faint scratches will be visible if looked at closely. This in no way takes away from the beauty of our charms/gifts, and you can expect a very high standard of finish.

 

Fingerprint/Hand and Footprint Jewellery

Fingerprints typically develop after 6 months of age and babies younger than this may not have defined prints. For younger babies we would recommend you choose a handprint or footprint charm or wait until they are a little older. Whether you decide on a fingerprint, hand or footprint jewellery, it will be unique to your child so we are unable to change or enhance the definition. Please allow 2-3 weeks for your jewellery to be made. If you need your item sooner, please send an email with the details. Please note this may incur an extra charge.

 

Print detail

Once an order has been placed, a print kit will be sent to you with clear instructions on how to take your prints and return them to us. If you are still unsure of how to take the prints, please contact us and we will be happy to assist you.

The fingerprint, handprint or footprint detail on the charms we create can only be as good as the print you have taken. We cannot improve the detail of the print. If you are not happy with the prints you have taken, you can order another print kit for £4.00. When you return the prints to us, we will take it that you are happy with the prints and we will proceed with making your item(s).

 

Personalisation and writing

All names will be written with the first letter being upper case and subsequent letters lower case, unless stated otherwise on the order form.

Dates will be written as: DD.MM.YY (e.g. 29.12.15) or DD.M.YY e.g. (29.1.15) unless stated otherwise on the order form.

 

Sizing

Due to the nature of fine silver, there will be some shrinkage (typically 8-9%) during the firing stage.

Please refer to the size guide on the order form, to decide on the size of charm to choose.

 

Attachments

All charms will be attached to a sterling silver unsoldered jump ring for you to attach to your own bracelet or chain. You can get your jump ring soldered at a jeweller for a nominal price.

 

Pottery Prints

Pottery prints have to be taken by appointment only, face to face and therefore are only available to customers living in the city of Birmingham, UK.

These prints capture a moment in time and any smudges that appear are part of the fun and memory of your child having their hand/footprint taken.

 

Stone Prints

Stone prints have to be taken in person by appointment and are therefore only available to customers living in the city of Birmingham, UK. The definition will only be as good as the definition visible on the clay impression we take from your child on that day but you can rest assured that the finished product will be done to a high standard.

 

Payment

Payment is via Paypal. You can pay by using your debit, credit or bank account (You do not need a Paypal account to pay this way.)

 

Orders & Cancellation

Customers have a 7 day ‘cooling off’ period from the date the order is placed and before we start making your item. During this time if you wish to cancel your order please send an email to info@truelovekeepsakes.co.uk We regret we are unable to accept cancellations after the 7 day ‘cooling off’ period.

If you have purchased personalised jewellery, a print kit and order form will be sent to you. Please ensure any personalisation written on the order form is correct as we cannot change them once the prints are taken.

 

Returns

We regret that we cannot accept returns on personalised jewellery or pottery or ceramics, unless we have made a mistake, the item is faulty or has been supplied wrongly. True Love Keepsakes cannot take responsibility for definition or quality of prints that are unique to your child, any spelling mistakes made by the customer or the wrong item being ordered. If you have a problem with your order, please contact us by email info@truelovekeepsakes.co.uk within 7 days, quoting your order number.

Delivery costs for returned items will be paid by the customer.

We advise any returns are sent Royal Mail, Special Delivery. True Love Keepsakes cannot accept responsibility for any returned items lost or damaged in the post.

 

Delivery

We provide Free UK delivery on all personalised jewellery. All print kits are sent free of charge. A pre-paid envelope will also be sent with the kit for you to return the prints to us.

If you have requested another kit, additional print kits will be charged at a cost of £4.00.

Pottery and Ceramic impressions will be delivered free of charge to customers living in Birmingham, UK.

All personalised jewellery will be sent by Royal Mail, Recorded Post. Express post will incur a charge, please contact us should you require this service.

 

You will receive notification once your item has been dispatched, if you have not received your item within four working days please contact us so that we can investigate this matter with Royal Mail.