The pictures on the website and order form are for illustration purposes only. Each item is tailor made to your requirements and is crafted by hand and therefore will always be unique to every customer.
Fine (Pure) Silver
All jewellery keepsake items are made from Fine Silver which is 99.9% pure silver. This type of silver is delicate and prone to scratching and we recommend you remove your jewellery when bathing, showering and doing manual work such as housework.
If you order a piece of silver jewellery, an email will be sent to you for you to approve the piece before it is finalised so that any amendments can be made.
All individual pieces are handmade; as a result shapes and sizes can vary. All of our pieces are put through a careful and delicate finishing and polishing process, to achieve a beautiful finish, but one that is never going to be flawless. Very faint scratches will be visible if looked at closely. This in no way takes away from the beauty of our charms/gifts, and you can expect a very high standard of finish.
Fingerprint/Hand and Footprint Jewellery
Fingerprints typically develop after 6 months of age and babies younger than this may not have defined prints. For younger babies we would recommend you choose a handprint or footprint charm or wait until they are a little older. Whether you decide on a fingerprint, hand or footprint jewellery, it will be unique to your child so we are unable to change or enhance the definition. Please allow 2-3 weeks for your jewellery to be made. If you need your item sooner, please send an email with the details. Please note this may incur an extra charge.
Once an order has been placed, a print kit will be sent to you with clear instructions on how to take your prints and return them to us. If you are still unsure of how to take the prints, please contact us and we will be happy to assist you.
The fingerprint, handprint or footprint detail on the charms we create can only be as good as the print you have taken. We cannot improve the detail of the print. If you are not happy with the prints you have taken, you can order another print kit for £5.00. When you return the prints to us, we will take it that you are happy with the prints and we will proceed with making your item(s).
Personalisation and writing
All names will be written with the first letter being upper case and subsequent letters lower case, unless stated otherwise on the order form.
Dates will be written as: DD.MM.YY (e.g. 29.12.15) or DD.M.YY e.g. (29.1.15) unless stated otherwise on the order form.
Due to the nature of fine silver, there will be some shrinkage (typically 8-9%) during the firing stage.
Payment is via Paypal. You can pay by using your debit, credit or bank account (You do not need a Paypal account to pay this way.)
All charms are attached using a soldered jump ring or a link lock depending on customer preference. These are a secure way of attaching your charm to a bracelet or chain. We advise you to check your charm regularly to ensure attachments are intact as any knocks to the attachments may weaken it.
A photo will be taken of your charm, including attachment as proof it was attached to your bracelet/charm securely should any dispute arise.
Orders & Cancellation
Customers have a 7 day ‘cooling off’ period from the date the order is placed and before we start making your item. During this time if you wish to cancel your order please send an email to firstname.lastname@example.org
We regret we are unable to accept cancellations after the 7 day ‘cooling off’ period.
If you have purchased personalised jewellery, a print kit and order form will be sent to you. Please ensure any personalisation written on the order form is correct as we cannot change them once the prints are taken.
We regret that we cannot accept returns on personalised jewellery or pottery or ceramics, unless we have made a mistake, the item is faulty or has been supplied wrongly. True Love Keepsakes cannot take responsibility for definition or quality of prints that are unique to your loved one, any spelling mistakes made by the customer or the wrong item being ordered. If you have a problem with your order, please contact us by email email@example.com within 7 days, quoting your order number.
Delivery costs for returned items will be paid by the customer.
We advise any returns are sent Royal Mail, Special Delivery. True Love Keepsakes cannot accept responsibility for any returned items lost or damaged in the post.
We provide Free UK delivery on all personalised jewellery. All print kits are sent free of charge. A pre-paid envelope will also be sent with the kit for you to return the prints to us.
If you have requested another kit, additional print kits will be charged at a cost of £5.00.
Pottery and Ceramic impressions will be delivered free of charge to customers living in the UK.
All personalised jewellery will be sent by Royal Mail, Recorded Post. Express post will incur a charge, please contact us should you require this service.
You will receive notification once your item has been dispatched, if you have not received your item within four working days please contact us so that we can investigate this matter with Royal Mail.
All keepsakes will be used for marketing purposes and will feature on all our social platforms including our website, Facebook, Twitter and Pinterest page.
Should you have any queries regarding your order, please do not hesitate to contact us.