Terms and Conditions

The pictures on the website, our social media pages and marketing material are for illustration purposes only. Each item is tailor made to your requirements and is crafted by hand and therefore will always be unique to every customer.

Fine (Pure) Silver

All jewellery keepsake items are made from Fine Silver which is 99.9% pure silver. This type of silver is delicate and prone to scratching and we recommend you remove your jewellery when bathing, showering and doing manual work such as housework.

All individual pieces are handmade; as a result shapes and sizes can vary.

All of our pieces are put through a careful and delicate finishing and polishing process, to achieve a beautiful finish, but one that is never going to be flawless.

Very faint scratches will be visible if looked at closely. This in no way takes away from the beauty of our charms/gifts, and you can expect a very high standard of finish.

Fingerprint/Hand and Footprint Jewellery

Fingerprints typically develop after 6 months of age and babies younger than this may not have defined prints.

For younger babies we would recommend you choose a handprint or footprint charm or wait until they are a little older.

Whether you decide on a fingerprint, hand or footprint jewellery, it will be unique to your child so we are unable to change or enhance the definition.

From the date we receive your prints (fingerprints/handprints/footprints) back, please allow 3-4 weeks for your jewellery to be made. If you need your item sooner, please send an email with the details. Please note this may incur an extra charge.

Engraved Jewellery and Gifts 

We will start making your item from the date we receive your completed prints (handprints/footprints) it will normally take 14 – 21 days for your item to be made.

This may take longer if your order includes items from our Fine (Pure) Silver Range and there maybe a delay in completing your order during busier periods such as Mother’s Day and Christmas.

We will keep you informed on the progress of your order and will notify you when your order is complete and has been posted out to you.

Should you need your item sooner, please get in touch before placing an order with us.

Print detail

Once an order has been placed, a print kit will be sent to you with clear instructions on how to take your prints and how to return them to us. If you are still unsure of how to take the prints, please contact us and we will be happy to assist you.

The fingerprint, handprint or footprint detail on the charms we create can only be as good as the print you have taken. We cannot improve the detail of the print. If you are not happy with the prints you have taken, you can order another print Fingerprint kit for £5.00 or a Handprint/Footprint Kit for £10. When you return the prints to us, we will take it that you are happy with the prints and we will proceed with making your item(s).

Personalisation and writing

All names will be written with the first letter being upper case and subsequent letters lower case, unless stated otherwise on the order form.

Dates will be written as: DD.MM.YY (e.g. 29.12.20) or DD.M.YY e.g. (29.1.20) unless stated otherwise on the order form.

Sizing

Due to the nature of fine silver, there will be some shrinkage (typically 8-9%) during the firing stage.

Payment

Payment is via Paypal. You can pay by using your debit, credit or bank account (You do not need a Paypal account to pay this way.)

Paying in installments via Paypal

You have the option to pay in 4 equal installments via Paypal on any order over £50. You can choose the frequency of the payments (e.g. weekly or monthly.)

When you have paid the balance in full, your order will be processed.

Orders will not be honoured on any incomplete balances after 12 months.

Refunds will only be given at the discretion of the owner of True Love Keepsakes.

Any amount refunded will be minus 20% and minus any Paypal fees incurred to True Love Keepsakes.

Attachments

All charms are attached using a soldered jump ring (or a link lock at the request of the customer.) These are a secure way of attaching your charm to a bracelet or chain. We advise you to check your charm regularly to ensure attachments are intact as any knocks to the attachments may weaken it.

A photo will be taken of your charm, including attachment as proof it was attached to your bracelet/charm securely should any dispute arise.

Orders & Cancellation

Customers have a 7 day ‘cooling off’ period from the date the order is placed and before we start making your item. During this time if you wish to cancel your order please send an email to info@truelovekeepsakes.co.uk

We regret we are unable to accept cancellations after the 7 day ‘cooling off’ period and/or we have begun to make your item.

If you have purchased personalised jewellery, a print kit and order form will be sent to you. Please ensure any personalisation written on the order form is correct as we cannot change them once the prints are taken.

Returns

We regret that we cannot accept returns on personalised jewellery  and gifts (including keyrings) unless we have made a mistake, the item is faulty or has been supplied wrongly. True Love Keepsakes cannot take responsibility for definition or quality of prints that are unique to your loved one, any spelling mistakes made by the customer or the wrong item being ordered. If you have a problem with your order, please contact us by email info@truelovekeepsakes.co.uk within 7 days, quoting your order number.

Delivery costs for any returned items needed for repair or inspection will be paid by the customer.

We advise any returns are sent Royal Mail, Special Delivery. True Love Keepsakes does not accept responsibility for any returned items lost or damaged in the post.

Delivery

We provide Free UK delivery on all personalised jewellery. All print kits are sent free of charge. A pre-paid envelope will also be sent with the kit for you to return the prints to us.

If you have requested another kit, additional print kits will be charged at a cost of £5.00 for a Fingerprint Kit and £10 for a Handprint/Footprint Kit.

All personalised jewellery will be sent by Royal Mail, Recorded Post. Express post will incur a charge, please contact us should you require this service.

You will receive notification once your item has been dispatched, if you have not received your item within four working days please contact us so that we can investigate this matter with Royal Mail.

International delivery and orders is at the discretion of the owner of True Love Keepsakes. The customer will incur all postage costs (including any custom charges) for International Post.

Social Media

All keepsakes, including all handmade jewellery, gifts, handprints and footprints (captured on our inkless wipes) will be used for marketing purposes and will feature on all our social platforms including our website, Facebook, Twitter and Pinterest page.

Sign-Up Forms

We may offer a free download, or discount to those who sign-up to our newsletter. The download/discount is solely for the subscriber and cannot be used in any other offer and there is no cash alternatives.

Any free downloads remain the property of True Love Keepsakes and are not for re-sell.

Should you have any queries regarding your order, please do not hesitate to contact us.