Privacy Policy

True Love Keepsakes Privacy Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern True Love Keepsakes’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

In this Privacy policy, any mention of ‘we,’ ‘us’ and ‘I’ is in reference to True Love Keepsakes and/or the owner of True Love Keepsakes. Any mention of ‘You’ and ‘Your’ is in reference to You, the customer.

This Privacy Policy is to ensure, we, True Love Keepsakes, meet the requirements for The EU General Protection Data Regulation (GDPR.) We have the right to change or modify this policy at any time, to be GDPR compliant. This Privacy Policy does not apply to Third Parties that I do not own or control. Please refer to individual Third Party Privacy Policies to learn how your information is used/stored.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Why we collect information about you;

  • To fulfil an order
  • To contact you regarding an order you wish to place
  • To send you a newsletter
  • To fulfil a request, such as a refund, as part of our Customer Service
  • To contact you to inform you if you are a winner of a competition we have ran on Facebook.

How you give consent to the information we have about you

  • When you place an order with us, we take it that you have consented to us contacting you via your address, email or telephone to enable us to fulfil your order.
  • Occasionally we will obtain your name and address via Facebook (usually using Facebook Messenger.) You would normally contact us first by either directly sending a Private Message or by commenting on our Facebook Page. This is normally done so that we can send you a prize if you are the winner of our competition or if you would like to place an order. By providing us with an address, so that an order/prize can be fulfilled, we take it as that you have consented to us using your details for such purposes.
  • When you give explicit consent to us sending you newsletters for marketing purposes.

How your data is stored

  • We use a Cloud hosting service to store your personal information.
  • We keep a physical copy of your order for TAX purposes (this would be held on file for a maximum of seven years)
  • We keep physical copies of Fingerprints (in the form of Fingerprint Moulds) on file for 3 years for customers to place additional orders. This is not always a guarantee. After this time, fingerprints are sent back to the customer or discarded if they are not claimed by the customer or no longer required by the customer.
  • We keep digital copies of Handprint, Footprints and Paw-prints using a Cloud hosting service for three years, so that customers can place additional orders. This is not always a guarantee. After this time, Prints are sent back to the customer or discarded if they are not claimed by the customer or no longer required by the customer.

Third Party Services outside of the EU

  • We use Third Party Services to access and store your information, such services are known as ‘Data Processors’ in regards to the EU General Data Protection Regulation (GDPR). The EU Data Protection Regulation states the following for companies outside the EU: “The GDPR will also apply to the processing of personal data of data subjects in the EU by a controller or processor not established in the EU, where the activities relate to: offering goods or services to EU citizens (irrespective of whether payment is required) and the monitoring of behaviour that takes place within the EU. Non-Eu businesses processing the data of EU citizens will also have to appoint a representative in the EU.” These services have their own Privacy Policies and we advise you to read through them to make sure you understand how your information is being used and stored.

These are the following Third Party Data Processors we currently use.

  • WordPress – our website is hosted by wordpress to process orders and transactions made on our website. Read WordPressws Privacy Policy HERE.
  • Paypal: All our online transactions are made via Paypal – an online card/payment processing service. Read Paypal’s Privacy Policy HERE.
  • Mailchimp: We use Mailchimp – a marketing platform, for email marketing puposes. We use Mailchimp to send out our newsletters and to post Landing Pages on our website about current promotions. Mailchimp’s Privacy Policy can be read HERE.
  • Gmail: We correspond with our customers via email using Gmail (owned by Google). Read Google’s Privacy Policy HERE.
  • Google Drive: Any Handprints, Footprints or Paw-prints that are sent to us are stored on Google Drive (owned by Google), a Cloud Service. Your Handprints, Footprints or Paw-prints are saved under your first name only. We also store photos of our products we have made for customers on Google Drive. Read Google’s Privacy Policy HERE.
  • Canva: Photos of finished keepsakes are stored using Canva – a photo editing site. Only first names are visible on photos. Read Canva’s Privacy Policy HERE.
  • Pixlr: An online photo editing site is used to edit Handprints and Footprints for orders. No Hand or Footprints are kept on this site. It is used for online editing purposes only. Read Pixlr’s Privacy Policy HERE.
  • Facebook: Occasionally we will obtain your name and address via Facebook (usually using Facebook Messenger.) You would normally contact us first by either directly sending a Private Message or by commenting on our Facebook Page. Read Facebook’s Privacy Policy HERE.

Social Media

  • As stated in our Terms and Conditions, we use photos of the products we make, across our social media platforms, which include, Facebook, Instagram, Twitter, Pinterest and Linkedin. We never share full names of our customers unless you have given written consent to do so. First names will usually be displayed on keepsakes and will therefore be visible on photos that are shared on our social media pages.

Printed Marketing Material

  • As stated in our Terms and Conditions, we use photo of the products we make on printed marketing material such as Business Cards and Leaflets. First names will usually be displayed on keepsakes and will therefore be visible on photos printed for marketing purposes.

Your rights

  • You can, at any time, request information about the personal data we hold, how it is stored and for how long.
  • You can, at any time, revoke your consent to us using your personal data.
  • You can, at any time, request that your personal data be erased under the conditions of Article 17 “Right to erasure (Right to be forgotten.)”

How your Personal Data is shared

  • We take the protection of your Personal Data seriously and would never share your information with third parties other than the ones we have referenced in this Privacy Policy.
  • If requested by a governing body, we have the legal right to share your Personal Information to inform governing bodies of suspected fraud or actions that would be deemed illegal. We have the right to share your Personal Information with law enforcement bodies to uphold our Terms and Conditions if necessary.

How to contact us

  • I, Loretta Clarke am the owner of True Love Keepsakes and the ‘Data Controller’ (The person responsible for how the data is processed.) You can contact me by email: info@truelovekeepsakes.co.uk or by sending correspondence to this address: 50 Calshot Road, Birmingham, B42 2BT.

This policy is effective from 20/05/18.